Refund policy
60-Day Return & Exchange Policy
We want you to feel comfortable and confident when shopping with CORTAILOR. If you are not satisfied with your purchase, you may request a return or exchange within 60 days of the delivery date, subject to the conditions below.
Before sending any item back, please contact us at service@cortailor.com with your order number. Our customer service team will review your request and provide the appropriate return instructions.
Please do not send a return without contacting us first. Unauthorized returns may not be accepted.
Return & Exchange Eligibility
To be eligible for a return or exchange:
- Your request must be submitted within 60 days of delivery.
- The item must be returned in its original condition.
- The item should include its original packaging and any included accessories.
- The product should not show significant wear, scratches, damage caused after delivery, or unauthorized alterations.
- If your order included a promotional gift, the gift must also be returned. If the gift is not returned, its retail value may be deducted from your refund.
How to Start a Return or Exchange
- Email service@cortailor.com with your order number.
- Tell us whether you would like a return, exchange, or replacement.
- If there is a product issue, please include clear photos showing the problem.
- Wait for our return approval and shipping instructions before sending the package.
- Use a trackable shipping service and keep your tracking number until your return has been completed.
Once your return has been shipped, please send the tracking number to our customer service team.
Return Address
Please contact service@cortailor.com before sending any return. All returns must be authorized by our customer service team before shipment.
For authorized returns and exchanges, our primary return address is:
CORTAILOR Return Center
Unit 802, Bldg 3, Midea Richuang Center
Sanlongwan Ave N, Guicheng, Nanhai
Foshan, Guangdong 528000
China
Depending on your order, location, and return situation, our customer service team may provide an alternative return address after your return request has been approved.
Please always follow the return address and shipping instructions provided in your return authorization. Do not send a return before contacting us. Unauthorized returns may not be accepted.
Return Shipping Costs
Change of Mind, Wrong Phone Model, Color, or Personal Preference
If you ordered the wrong phone model, selected the wrong color, changed your mind, or simply prefer a different product, you are responsible for the cost of shipping the original item back to us.
For an approved exchange, CORTAILOR will cover the shipping cost of sending the replacement item to you.
Wrong, Damaged, or Defective Item
If you received:
- the wrong product,
- the wrong phone model,
- the wrong color,
- a damaged item, or
- a defective item,
please contact us as soon as possible at service@cortailor.com and include your order number and clear photos of the issue.
Once the issue is confirmed, CORTAILOR will cover the reasonable return shipping and replacement shipping costs and arrange the appropriate replacement, exchange, or refund.
Exchanges
If you would like to exchange an item for another phone model, color, or eligible product, please contact us before returning the original item.
We will confirm availability and provide the appropriate return instructions.
Once the returned item has been received and inspected, we will arrange shipment of the replacement item.
Refunds
Once your returned package is delivered to the designated return location, we will inspect the item and normally process your return within 2–3 business days.
If the return is approved, the refund will be issued to your original payment method.
After we issue the refund, your bank, credit card company, PayPal, or other payment provider may require additional time to post the funds to your account.
Processing times vary depending on the payment provider.
Original expedited shipping charges are non-refundable once an order has shipped, except where the return is caused by an error on our part or a confirmed damaged or defective item.
Order Cancellations
If you need to cancel or change an order, please contact service@cortailor.com as soon as possible after placing the order.
We will do our best to make the requested change before the order enters production, processing, or shipping.
Once an order has already entered production, been processed, or shipped, cancellation may no longer be possible. In that case, you may request a return after the order has been delivered in accordance with this policy.
Wrong, Damaged, or Defective Products
If your order arrives damaged, defective, or different from what you ordered, please contact us and provide:
- Your order number
- A brief description of the issue
- Clear photos showing the product and the problem
Our team will review the case and provide an appropriate solution, which may include a replacement, exchange, or refund.
Late or Missing Refunds
If you have received a refund confirmation from CORTAILOR but the funds have not yet appeared in your account, please first check with your bank, credit card company, PayPal, or other payment provider.
Refund posting times vary between payment providers.
If your payment provider cannot locate the refund after its normal processing period, please contact us at service@cortailor.com and we will help you review the refund status.
Company Information
Brand: CORTAILOR
Legal Business Name: WENTENG INC
Registered Business Address: 9674 TELSTAR AVE STE G, EL MONTE, CA 91731-3022, United States
Customer Service Email: service@cortailor.com
Please note: The registered business address above is not a return address. Please follow the return instructions provided in this policy or by our customer service team before sending any item back.
